Frequently Asked Questions
What does the Installation process entail?
The gaming area installation takes approximately 4 days to complete and includes the following:
- Telkom Line
A dedicated Telkom Line will be necessary to operate the machines through the legislated central electronic monitoring system (CEMS). We will install the line on your behalf once you have signed the approval letter. The Telkom account will be placed in your name.
- Electrical and Paint
All power plug points and data cabling will be installed according to specification and a Certificate of Compliance will be issued and kept by Kingdomslots. The gaming area's electrical feed line will be totally separate from the rest of the venue's electrical network. This will ensure that the machines do not have any impact on any other equipment in the venue or vise-versa. The gaming area will be painted at the same time in Kingdomslots' corporate colours.
- Carpets
The carpet is made of high quality, long lasting, textile to ensure your site looks at its best all the time. A Kingdomslots logo mat will also be installed to enhance the look and feel of the gaming area. The carpets will be professionally cleaned twice annually.
- LPMs
With the limited payout machines, we will also install bases, chairs, license and rule frames, a Site Data Logger, a coin scale, illuminated indoor signage and, if required, a stationery safe, balustrades as well as a Closed Circuit Television system. An outdoor illuminated sign will also be provided and installed in accordance with municipal regulations.
- Testing
The final part of the installation involves testing the LPM's to ensure all metering and events are captured accurately. This will be forwarded to the KwaZulu-Natal Gaming and Betting Board and a date will be set for the GRAND opening of your venue.
Is it true that machines have a different program for different numbers of coins/credits you play and therefore you have a better chance of winning if you play three coins/credits rather than only one coin/credit?
No. The number of coins/credits played per spin has no effect on the randomness of the game - it merely affects the value of the winnings, not the frequency of winning combinations.
Do you offer any technical assistance?
All machines are prepared and tested at our technical warehouse before they are placed at any venue for game play. Routine maintenance is conducted regularly to ensure that all LPMs operate optimally at all times. All faults and queries are able to be lodged, and the majority resolved, via our Technical Support Call Centre which operates daily between 08:00 and 02:00. All faults that are unable to be resolved by our Technical Support Agents are then referred to our Field Technicians who are dispatched to resolve the fault as quickly as possible. Our Field Technicians are also on call daily between 08:00 and 02:00, 365 days a year.
Can premises employees predict when a machine is going to pay out?
No. The outcome of each game is randomly determined and therefore it is impossible to know when a machine is going to pay. The core responsibilities of premises employees are to interact with and educate customers on our games, as well as to attend to LPM payouts.
What rules govern the operation of Limited Payout Machines?
As with casinos, all LPM operators are regulated by local Provincial Gambling Boards. In addition thereto they are also monitored at all times by a legislated, certified and South African Bureau of Standards and National Gaming Board approved monitoring system. In addition thereto, the LPM cabinets and games including their return to player percentage, are also approved and certified, not only by a certified testing house, but also by the relevant Provincial Gambling Board. Should any illegal access to the LPM, or changes to its software, be detected by the monitoring system, the LPM will immediately be de-activated.
Can Premises Managers 'loosen' or 'tighten' the LPM at the flip of a switch?
No. LPMs have a computer chip in them, which determines the return to player [RTP%]. These computer chips must comply with National Regulations and Standards and are tested and approved by the Provincial Gambling Board. To change the RTP% on a LPM the computer chip must be exchanged during a highly regulated and controlled process. All computer chips and Random Number Generators must be sealed in a 'logic box' inside the LPM. The change process is recorded, strictly audited and controlled by both internal and external Gambling Board Auditors.
If Kingdomslots changes games, is it because they are paying out too much?
No. All LPMs have a theoretical RTP%, which is regulated by the Provincial Gambling Board. KZN Slots management will track which games are most popular and will only make changes to satisfy demand. As we are a relatively new market, KZN Slots may also change product to introduce new and exciting gaming options to your venue.
What is my 'chance of winning'?
No. There is no 'set' pattern of combinations on any LPM - your chance of winning or losing is the same for every game, regardless of the previous wins or loses.
Is it true that a LPM that has not 'paid out' for some time has a greater chance of paying out if I continue playing?
No. The outcome of each game is randomly determined and therefore it is impossible to know when a LPM is going to pay.
